Version 1.0

Date: April 1, 2025

The BOBPEY application is developed by Rellancer Software Solution Pvt. Ltd., a company incorporated under the Companies Act, 2013, with its registered office at 101/2/2, Mosidhati Road, P.O.P.S. Barasat, Kolkata, Parganas North, West Bengal, India, 700124

At BOBPEY, we value the trust placed in us and strive to provide the best experience for you. Our grievance policy is designed to address customer concerns in a timely and efficient manner while ensuring fair and courteous treatment.

Our goal at BOBPEY is to ensure a seamless experience while transacting via the BOBPEY Web App & Website. When needed, our in-app customer support process is available to address your concerns efficiently. However, in rare cases where issues arise due to human, network, or system errors and require focused and customized resolution, you may follow the redressal mechanism outlined below in sequential order.

We have incorporated an escalation matrix to ensure that the right teams are addressing customer complaints. The customers are requested to adhere to the escalation structure to ensure timely redressal of their issues.

Any issue coming to Level 2 or Level 3, should have been raised on the previous level(/s). The issue should be escalated only if it has not been resolved within the resolution period mentioned below against each level. Any request bypassing the below order shall be redirected back to the appropriate level.

For Customers:

Call our customer support center on +91-7003913288 / +91-9432293815.

Send email to support@bobpey.com, info@rellancer.com